Job Description

**Position Summary** As a Centralized Dispatch Manager, you will lead the daily operations of our centralized dispatch center, overseeing a team of 25 dispatchers and 2 supervisors serving primarily our internal team of drivers. In this high-impact role, you will set and monitor performance metrics, control operational costs, and drive process improvements that boost productivity, safety, and service quality. You'll collaborate closely with sales, customer service, and operations to solve challenges, streamline efficiencies, and maintain exceptional customer satisfaction. **Your Impact:** We're looking for a leader with a strong background in dispatch operations, fleet coordination, and transportation management who thrives in fast-paced, ever-changing environments. Proficiency in dispatch software, routing systems, and transportation management systems (TMS) is a must, along with sharp analytical skills to interpret data, make informed decisions, and implement solutions that deliver measurable results. Location: Based in Baldwin Park, CA - supporting teams across Southern California. Travel: Occasional travel required to WM sites throughout the Southern California region. **II. Essential Duties and Responsibilities** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned as required. Manages the day-to-day operations of centralized dispatch. Assists in meeting districts residential, commercial, and roll off efficiency goals. Communicates roll off capacity to districts. Ensures district rosters are reported to central dispatch daily. Develops, implements, and maintains processes, procedures, and programs to improve safety, productivity, and profitability of the site. Maintains and understands Service Machine standards. Runs daily Service Machine reports to verify recovery and carryover percentages. Delivers verbal and written disciplinary action to employees when necessary. Conducts performance reviews for employees using the PDS process and other appropriate performance management tools. Recruits, selects, hires and ensures training of dispatch employees. Performs other duties as assigned. **III. Supervisory Responsibilities** This job will have oversight of 25 dispatchers and 2 supervisors. **IV. Qualifications** The requirements listed below are representative of the qualifications necessary to perform the job. A. Education and Experience Education: Bachelor's Degree (accredited), or in lieu of degree, High School Diploma or GED (accredited) and four years of relevant work experience. Experience: Two years of supervisory or management experience (in addition to education requirement). B. Certificates, Licenses, Registrations or Other Requirements None required. C. Other Knowledge, Skills or Abilities Required Proficiency using computer applications to record, analyze, and report information Work experience resolving human resource and labor relations issues. **V. Work Environment** Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Normal setting for this job is: office setting and/or landfill/outdoor. The expected base pay range for this hybrid position is _$85,790 -$98,900_ . This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location. In addition, this position is eligible for incentive pay. **Benefits** At Waste Management, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site. If this sounds like the opportunity that you have been looking for, please click "Apply" Equal Opportunity Employer: Minority/Female/Disability/Veteran

Job Tags

Temporary work, Work experience placement, Work at office,

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