Job Description

We are conducting a confidential search for an experienced IT Help Desk Technician to provide both remote and onsite support for end users across the Portland and Vancouver areas. This role is ideal for a skilled troubleshooter with strong technical knowledge and excellent communication skills. 

Key Responsibilities:

• Provide remote and onsite end-user technical support (approx. 70% remote / 30% onsite).
  

• Perform systems monitoring, reporting, and issue resolution.
  

• Troubleshoot desktop, network, and cloud application issues quickly and effectively.
  

• Support and manage Windows desktops and common business applications.
  

• Assist with cloud services administration (Office 365, Google Workspace, Dropbox, etc.).
  

• Configure and maintain networking systems including routing and firewalls.
  

• Provide occasional support for VoIP, macOS, and Linux environments.
  

• Maintain strong documentation of issues, resolutions, and system updates.
  

Qualifications:

• 2+ years of IT helpdesk or technical support experience.
  

• Strong troubleshooting and diagnostic skills.
  

• Comprehensive knowledge of Windows desktop systems.
  

• DataClear Certification (or equivalent) required.
  

• Moderate knowledge of cloud platforms and networking/firewall administration.
  

• Excellent communication skills, patience, and customer service orientation.
  

• Must be based in the Portland/Vancouver area and able to travel to client sites as needed.
  

Compensation & Benefits:

• Salary range: $85,000 – $125,000/year (based on experience).
  

• Quarterly profit-sharing bonus.
  

• Full employer-paid health insurance.
  

• 401(k) retirement plan.
  

• Paid time off (PTO).
  

• Relaxed and supportive work environment.
  

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