Job Description

Requisition No: 854069 

Agency: Highway Safety and Motor Vehicle

Working Title: MS COMPLIANCE OFFICER I - 76004936

 Pay Plan: Career Service

Position Number: 76004936 

Salary: $34,964.88 Annually 

Posting Closing Date: 06/13/2025 

Total Compensation Estimator 

Divison of Mostorist Services

Bureau of Commercial Vehicles and Driver Services

*Career Service*

*Open Competitive*

To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position. 

Contact Person: Nickesha Jones, (850) 617-2745

The Organization
The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol. 

 
Our Benefits include

• Paid Parental Leave
• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Educational Benefits
• Contributory Retirement Plan

To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers.

If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV!

Duties and Responsibilities
This position is responsible for processing International Registration Plan (IRP) and International Fuel Tax Agreement (IFTA) transactions that are more complex in nature. This includes transactions that require closer evaluation, such as transactions that are submitted online through paper mail, walk-in counter, and over the phone. This position will deal with research and circumstances where there may be negative sanctions as part of PRISM compliance. In addition, these positions function as team leads; reviewing transactions and customer interactions on the telephone for quality assurance, and in ICFS to review collected documentation is accurate along with the data entry. This position assists with ensuring workflow is not disrupted when absences occur, and occur and assisting with staff training. They also support the unit supervisor by assisting with unit oversight, collecting statistical data for daily and monthly reports, reporting administrative or systems issues to management, assisting in resolution of operational or customer service issues, and corresponding with customers requesting information and assistance. The incumbents in these positions are entrusted with certain information that is confidential and/or exempt from public record and that, if not handled properly, could compromise carrier/taxpayer privacy or protection of personal identity.

Knowledge, Skills, and Abilities

• Knowledge of basic principles and practices related to collection of registration fees, motor fuel taxes, and financial penalties, as well as the analysis of data related to these assessments.
• Ability to add, subtract, multiply, and divide correctly using whole numbers, fractions, decimals, and percentages.
• Ability to manage or resolve conflicts in a constructive and cordial manner.
• Skilled at assessing customer needs and expectations, providing relevant information or assistance, and identifying solutions to problems.
• Skilled at making sound and objective decisions that consider the impact and implications of actions.
• Ability to consistently show courtesy, tact, and empathy when interacting with others; maintain effective working relationships; effectively manage individuals who are difficult, hostile, or distressed; and relate to others from different backgrounds.
• Knowledge of, and ability to apply, federal and state laws related to motor vehicle registration and DHSMV operations, policies, and procedures.
• Ability to effectively communicate orally with individuals or groups, and to actively listen in order to respond appropriately.
• Ability to self-manage their time, display initiative, and work effectively with minimal supervision. 
• Skilled at facilitating teamwork and demonstrating leadership by encouraging cooperation, pride, trust, and group identity; fostering team spirit and shared commitment to unit goals.
• Ability to use office equipment and technology, including computers and computer applications to research, analyze, and process information in the appropriate format.
• Ability to communicate in writing using correct English grammar, punctuation, and spelling; shares technical information in a succinct, organized, and effective manner.

Preferred Qualifications

• Experience working with the International Fuel Tax Agreement (IFTA) and/or International Registration Plan (IRP) program
• Experience independently recognizing transactional or systemic errors and identifying the appropriate corrective action
• Experience successfully resolving customer issues or complaints
• Experience transferring knowledge to others about IRP and IFTA

Job Related Requirements

• The work hours for this position are from 8:00 a.m. to 5:00 p.m., Monday thru Friday. Occasional overtime may be required.

General Information

• The elements of the selection process may include a skill assessment and/or oral interview.
• Applicants being considered for employment will be required to submit to a fingerprint-based background investigation, which will include a check of the criminal history records of the FBI. Fingerprints and associated information/biometrics will be retained in the FBI’s Next Generation Identification (NGI) system and fingerprints may continue to be compared against fingerprints submitted to or retained by NGI.
• FLHSMV employees are paid once a month on the last workday of each month. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes. 

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement. 

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