Job Description

Are you an experienced hospitality leader with a passion for delivering exceptional guest experiences in a luxury resort environment? We’re seeking a General Manager to oversee all aspects of a premier resort and spa nestled in the breathtaking red rocks of Sedona.

This is an on-site leadership role for a hands-on, strategic, and service-driven General Manager who thrives in a collaborative and fast-paced environment. The position is responsible for the overall success of resort operations—including Rooms, Food & Beverage, Activities, Retail, Maintenance, and Landscaping—while maintaining financial performance, guest satisfaction, and team engagement.

What You’ll Do

• Lead day-to-day operations across all departments with a focus on delivering Forbes five-star service.

• Develop and implement short- and long-term strategies that align with resort goals and enhance the guest experience.

• Oversee accurate forecasting, budgeting, and financial planning; monitor costs, labor, and inventory to drive profitability.

• Ensure all resort systems, policies, and procedures are functioning efficiently and in compliance with safety, health, and quality standards.

• Inspire department heads to foster a high-performance culture centered on service excellence, teamwork, and accountability.

• Resolve guest issues with empathy and professionalism; serve as an ambassador of the brand’s commitment to guest satisfaction.

• Collaborate with executive leadership on long-term development, special projects, HOA relationships, and operational planning.

• Actively participate in property tours, VIP hosting, sales efforts, and community partnerships to promote the resort.

• Monitor and elevate the property’s appearance and functionality through regular walk-throughs and inspections.

• Coordinate with HR to drive team engagement, talent development, and staffing optimization.

Supervisory Responsibilities

• Direct oversight of:

  • Director of Food & Beverage

  • Director of Lodging

  • Activities Director

  • Director of Engineering

  • Landscaping Manager

  • Director of Retail

What We’re Looking For

• Education : Bachelor’s degree in Hospitality, Business Administration, or related field preferred.

• Experience : 3–5 years in a senior leadership role (Resort Manager, Director of Operations, or General Manager) within a luxury resort setting (4 or 5 Star Experience Required) .

• Expertise in : Rooms, Food & Beverage, Spa, Retail, Guest Activities, Maintenance, and Grounds.

• Strong financial acumen with proven experience in budgeting, forecasting, and P&L responsibility.

• Experience managing to Forbes service standards strongly preferred.

• Excellent interpersonal, communication, and organizational skills.

• A natural leader with the ability to engage, inspire, and develop a diverse team.

• Proficiency with hotel management systems and Microsoft Office Suite. Advanced PMS experience preferred.

• U.S. work authorization required.

• Experience with resort openings or renovation projects is a plus.

Why You’ll Love Working Here

You’ll be leading a team of dedicated professionals in one of the most iconic locations in Arizona. This property offers an unmatched blend of natural beauty, luxury amenities, and a culture of excellence. Be part of an organization where your leadership has a direct impact on creating unforgettable guest experiences and a positive, empowering workplace.

If you’re passionate about hospitality, operations, and leading by example—and you’re ready to take your career to new heights—apply today to join our executive leadership team in Sedona.

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